JTM products are warranted as outlined in our Warranty Policy.
After the warranty period has expired, the customer may contact JTM to agree a repair or service of a product at the customer’s expense. All out-of-warranty service is the responsibility of the owner of the product.
All returns to JTM must be accompanied by an RMA (Return Materials Authorisation) form issued by JTM or they will be sent back at the customer’s expense.
If authorised, returns must be shipped freight prepaid.
Apart from other costs which may apply, a standard fee of €50 per service case will be charged for handling, diagnosis and administration. This fee applies also if no repairs are carried out.
JTM will contact the customer before commencing repairs to agree the cost of the repair / service.